Handbag:

Please place Serenade handbag in provided protection bag with handles upright when not in use.

The Serenade handbag should be stored in a dry and cool place; and to keep it away from direct heat and water.

Only use cleaning products which are suitable for leather to clean the outside surface of your handbag, and clean with a white soft cloth only.

Wallet:

Please place Serenade wallet in provided wallet box when not in use.

The Serenade wallet should be stored in a dry and cool place; and to keep it away from direct heat and water.

Only use cleaning products which are suitable for leather to clean the outside surface of your wallet, and clean with a white soft cloth only.

Travel Product:

Wipe clean with a damp cloth.

Thank you for your purchase

Please ensure you provide us with the correct shipping address, should the incorrect shipping address be provided to us any additional postage costs to get the parcel re-delivered are payable based on Australia Post's rates. This applies to all orders that have the incorrect shipping address (even orders over $100-)

Please choose carefully, as we DO NOT REFUND, credit, exchange or accept returns if customer change their mind or find that the purchased item is not suitable for their needs.  Please be aware that, there is no “cooling off” period for purchasing with Serenade’s online store.

Serenade products carry a 6 months manufacturer’s warranty from the date of purchase and it will cover defective workmanship and materials only. The warranty does not extend to damages caused by misuse of product, colour transfer/dis-colouring due to placing products with other colour items, wear and tear or sales and discounted products. In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

Please note: We recommend, when using adjustable straps that the buckle where you adjust the bag is worn on the front of the body, not the back for comfort and to avoid any potential wearing on your clothes.

Please note: It’s unfortunate that within the current environment, the use of hand sanitizer has increased. At Serenade we want you all to be safe however please be mindful that the use of hand sanitizer and other alcohol based products can have a damaging effect on your beautiful new purchases.

You should not immediately hold patent leather handles after applying hand cream because the oils and chemicals in the cream can stain, cause discoloration, or damage the patent finish by penetrating the coating. It is essential to wait until the hand cream has completely dried to avoid leaving permanent marks or causing the finish to become sticky or dull. Damage to the coating can occur over time: For patent leather, grease and oils can penetrate the top coating and mix with the leather underneath, creating blotches and bubbling/peeling. Excess hand cream should always be removed/your hands completely dry before handling your bag or wallet.

All warranty claims must be emailed to sales@serenadeleather.com.au with proof of purchase.  Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery.

Item(s) will be evaluated by Serenade Leather to determine whether the item can be repaired, replaced or credited on the next purchase with Serenade’s E-Boutique. Please allow up to 10 working days to process the warranty claims.

Credits will be provided for exchanges (subject to approval) via a Credit Voucher code which will be issued once return has been approved for credit. This voucher code is redeemable for 6 months after issue on the E-Boutique.

Serenade Leather takes no responsibility for missing incoming deliveries without proof of delivery.  The original shipping charges are not refundable and, if you are exchanging for an alternative item (subject to approval), a shipping charge will be applied.

PLEASE NOTE: All markdown, discounted, sales items and shoes are final and cannot be returned for exchange or refund.

Serenade Leather reserves the rights to refuse any repair, exchange or credit if the merchandise does not meet our returns policy requirements once assessed.

We do not provide price adjustments/matches for prior purchases at any time including Sale or Promotional Periods.  

Cancellation:

If you would like to cancel an order, please email to: sales@serenadeleather.com.au with order number within 5 hours.

Please note after 5 hours, orders cannot be cancelled and refunded.