FAQ

Yes, you can request a cancellation within 5 hours of placing your order.
To cancel, please email us at sales@serenadeleather.com.au and include your order number.

After 5 hours, orders cannot be cancelled or refunded under any circumstances. Please double-check your order before completing checkout.

Please double-check your shipping information before submitting your order.
If an incorrect address is provided, additional postage costs for re-delivery will apply — calculated at Australia Post rates, even if you originally received free shipping.

Yes! A tracking number will be emailed to you once your order has shipped.

No — original shipping fees are non-refundable. If an exchange is approved, additional shipping costs will apply for the replacement item.

Yes, we ship worldwide. Rates are displayed at checkout based on your delivery location.

Unfortunately, no. Please choose carefully before purchasing.
We do not offer refunds, credits, exchanges, or accept returns for change-of-mind purchases or unsuitable items. Serenade Leather also does not provide a "cooling-off" period.

No — all sales, discounted items, markdowns are final. These cannot be exchanged or refunded under any circumstances.

Serenade Leather does not offer direct exchanges unless approved under a warranty claim. If a credit is granted, it will be issued as a voucher code valid for 6 months at our E-Boutique.

Yes — all Serenade Leather items are covered by a 6-month manufacturer’s warranty.
This warranty covers defects in workmanship and materials only.

• General wear and tear

• Misuse of product

• Colour transfer/discolouration from rubbing against other items

• Hand sanitiser or alcohol-related damage

• Items purchased on sale, discount or with markdowns

1. Email sales@serenadeleather.com.au with your order number, proof of purchase, and photos.

2. You are responsible for return shipping, which must be prepaid and traceable for your protection.

All items will be assessed by our team within 10 business days.
Depending on the outcome, we may offer a:

• Repair

• Replacement

• Credit voucher – valid for 6 months

Serenade reserves the right to refuse any return, exchange, or warranty claim if the item does not meet our returns or assessment criteria.

To maintain the condition of your leather goods, store them in a cool, dry place away from direct sunlight. Avoid overfilling bags or purses, as this can distort their shape

Yes. Frequent use of alcohol-based products like hand sanitiser may weaken or damage finishes on leather and coated materials. Please handle your bag with care after applying sanitiser.

For comfort and to protect your clothing, we recommend wearing adjustable buckle straps at the front of your body rather than the back

Gently pat it dry with a soft, absorbent cloth and allow it to air dry naturally—never use direct heat or a hair dryer.

No—only use cleaners specifically designed for leather. Household cleaners, wipes, and alcohol-based sprays may damage the finish of your product.

 Avoid placing your item on or against other coloured fabrics or surfaces, especially when new or damp, to prevent colour transfer or staining.

Yes, we do. These are issued electronically by email and each contains a unique voucher number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $24 - $1000.

We're happy to help!
Reach out to our Customer Service team at sales@serenadeleather.com.au and we'll get back to you as soon as possible.