We accept all major credit cards including Mastercard, Visa, and American Express. PayPal and Afterpay are also available for your convenience during checkout.
FAQ
Payment
- What payment methods do you accept?
- Do you offer price adjustments or match prior sale pricing?
What payment methods do you accept?
Do you offer price adjustments or match prior sale pricing?
No, we do not provide price matches or adjustments on prior purchases, including during sales or promotional periods.
Orders & Cancellations
- What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Please double-check your shipping information before submitting your order.
If an incorrect address is provided, additional postage costs for re-delivery will apply — calculated at Australia Post rates, even if you originally received free shipping.
Shipping & Delivery
- Do I get a tracking number?
- Do you ship internationally?
Do I get a tracking number?
Yes! A tracking number will be emailed to you once your order has shipped.
Do you ship internationally?
Yes, we ship worldwide. Rates are displayed at checkout based on your delivery location.
Returns & Refunds
- Can I return an item if I change my mind?
Can I return an item if I change my mind?
You may request a return or exchange for change of mind within 7 days of delivery.
To start the process, please email our Sales Team at sales@serenadeleather.com.au within the 7-day period. Include your contact information, order number, the item(s) you wish to return or exchange, and whether you would like a refund or an exchange (and your preferred replacement item if exchanging).
We will review your request and provide return instructions and a Return Authorisation number if approved.
Terms and conditions apply. For full terms and conditions please see:
https://serenadeleather.com.au/blogs/news/serenade-leather-returns-exchanges-amp-change-of-mind-policy
Warranty & Faulty Items
- Is there a warranty on Serenade products?
- What is not covered under warranty?
- How do I lodge a warranty claim?
- How are claims handled?
Is there a warranty on Serenade products?
Yes — all Serenade Leather items are covered by a 6-month manufacturer’s warranty.
This warranty covers defects in workmanship and materials only.
What is not covered under warranty?
- General wear and tear
-
Misuse of product
-
Colour transfer/discolouration from rubbing against other items
-
Hand sanitiser or alcohol-related damage
-
Items purchased on sale, discount or with markdowns
How do I lodge a warranty claim?
Please Email sales@serenadeleather.com.au with your order number, proof of purchase, and photos so that we may assist you.
For further information please see the following guide:
How are claims handled?
For the full guide on Warranty claims please see the following page for more information:
Product Care & Recommendations
- How should I care for my Serenade Leather product?
- Can hand sanitiser damage my bag?
- Are there recommendations for using adjustable straps?
- What should I do if my bag gets wet?
- Can I use regular household cleaners on my bag
- How can I help prevent colour transfer or discolouration?
How should I care for my Serenade Leather product?
To maintain the condition of your leather goods, store them in a cool, dry place away from direct sunlight. Avoid overfilling bags or purses, as this can distort their shape
Can hand sanitiser damage my bag?
Yes. Frequent use of alcohol-based products like hand sanitiser may weaken or damage finishes on leather and coated materials. Please handle your bag with care after applying sanitiser.
Are there recommendations for using adjustable straps?
For comfort and to protect your clothing, we recommend wearing adjustable buckle straps at the front of your body rather than the back
What should I do if my bag gets wet?
Gently pat it dry with a soft, absorbent cloth and allow it to air dry naturally—never use direct heat or a hair dryer.
Can I use regular household cleaners on my bag
No—only use cleaners specifically designed for leather. Household cleaners, wipes, and alcohol-based sprays may damage the finish of your product.
How can I help prevent colour transfer or discolouration?
Avoid placing your item on or against other coloured fabrics or surfaces, especially when new or damp, to prevent colour transfer or staining.
Gift Card
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique voucher number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $24 - $1000.
General
- Still have a question?
Still have a question?
We're happy to help!
Reach out to our Customer Service team at sales@serenadeleather.com.au and we'll get back to you as soon as possible.